Account-Level Emergency Contacts

Alongside the emergency contacts on an individual profile, your account can hold up to four shared contacts that any profile you manage can use.

Activating Your Assigned Device

Your device is assigned to your account before it is posted. When it arrives, you activate it from My MIPACE Devices.

Adding cancer treatment information to your MIPACE profile

Learn which cancer treatment, oncology contact, alert-card and radioactive treatment details can be added to a MIPACE emergency profile.

Adding Emergency Contacts

Your profile can hold as many emergency contacts as you need, each with:

Approving an Organisation-Assigned Device

What happens when an organisation assigns a MIPACE device to you or your child, from the first email to approving it in Your Devices.

Buying & Activating a Device

Cancer alert cards, lines, ports and radioactive treatment

Understand what to record from cancer alert cards, treatment lines and ports, radioiodine treatment and radioactive seed implant cards.

Checking a MIPACE Link and Reporting a Security Concern

How to recognise the MIPACE web address, respond to a browser warning and report a suspected security or privacy issue safely.

Choosing Organisation Device Access Points

Plan a practical mix of worker-carried MIPACE devices and controlled workplace reference points without duplicating personal profiles.

Choosing What’s Public

Nothing on your MIPACE profile is visible to anyone by default. Every section , Identity, Communication, Assistance, Medical, Emergency, Neurodiversity/Cognitive, Safety, Other , has its own visibility switch, and every one starts switched off.

Deactivating Your Account

If you need to stop your MIPACE profile being shown temporarily, you can deactivate your account from your account settings.

Deleting a Profile

Additional profiles you've created (for example, a child's profile) can be deleted from your account page.

Deleting Your Account

Want your MIPACE account and information permanently removed, rather than deactivated? This is handled as a request to support rather than a self-service button, so we can confirm it's really you and talk through what it means first.

Frequently Asked Questions

Getting a Replacement Device

Lost, damaged, or simply want an additional device? Order a new one through the shop the same way as your first.

Getting Started with MIPACE

New to MIPACE? Here's the quickest path from unboxing your device to it being ready to use.

How Organisation Devices Work

A step-by-step look at how a device moves from an organisation's stock into a real child or person's profile , and back again.

How Tapping & Scanning Works

How Your MIPACE Account Is Created

Inviting a Co-Manager to Your MIPACE Account

Invite, resend or cancel an account-sharing invitation and manage approved co-managers.

Managing Locations & Groups

Every MIPACE organisation is organised into locations and groups, so responsibility can sit with the people who actually manage each part of it.

MIPACE for Care Providers

Consistent, person-controlled information for the people you support , across every shift, every member of staff , with an audit trail that helps evidence CQC compliance, without the provider holding sensitive data centrally.

MIPACE for Clubs & Teams

Sports clubs, activity groups, and youth organisations can equip every member with a MIPACE device, managed centrally, without taking on anyone's personal medical data.

MIPACE for Construction & Commercial Sites

Equip a whole workforce , including contractors who move between sites , with MIPACE devices your organisation provisions and tracks centrally, while each worker keeps full control of their own information.

MIPACE for Organisations

MIPACE Organisation is how a business, school, nursery, care provider, club, or construction company deploys MIPACE across the people they're responsible for , while every individual's information stays exactly where it belongs: with them.

MIPACE for Schools & Nurseries

Give every child a MIPACE device, without ever holding their medical or personal information on the school's own systems.

Multiple Devices, One Profile

There's no limit on how many MIPACE devices you can link to a single profile. Many people choose more than one , a wristband for everyday wear, a card for a wallet, a sticker for a bike or piece of equipment.

Organisation FAQ

Organisation Roles & Permissions

MIPACE Organisation splits responsibility across five levels, so access always matches what someone actually needs to do.

Priority Keywords Explained

Priority keywords are short flags , up to eight of them , that appear right underneath your name at the very top of your public profile, above every section.

Recovering and Reactivating a Lost MIPACE Device

How to request reactivation when a lost MIPACE device is found before its 30-day removal date.

Reporting a Lost Device

If a MIPACE device is lost, go to your Devices page and select "Report lost" on the device in question.

Reporting a MIPACE Device Lost

What happens to profile access, the fixed device link and your account during the 30 days after a device is reported lost.

Setting Up a Profile for a Child

Create and manage a separate MIPACE profile for a child, including privacy choices, contacts and connected devices.

Setting Up Your Profile

Once you're logged in, go to My Profile to start building your information.

The Downloadable Contact Card

Alongside your profile information, you can offer a finder a downloadable digital contact card , a standard phone contact file they can save straight into their own phone.

The Immediate Emergency Contact

You can choose one active emergency contact to feature as a prominent "Call Emergency Contact" button, shown right at the top of your public profile alongside your name and priority keywords.

Troubleshooting a Tap That Doesn’t Work

If tapping a MIPACE device doesn't open a profile, try the following:

Who Can See My Profile?