Your coach knows the game, but do they know your child?
A good coach can lead the activity. MIPACE can help them reach the personal context a parent has chosen to provide.
16 October 2026Read article →Understand the platform, set up and manage your devices, explore ways to use MIPACE, learn about organisations, read stories and find upcoming events.
Start with the question in your head. You can always explore the complete library further down.
Understand what it is, how it works and what a profile can contain.
Activation, profiles, visability, contacts, tapping and account help
See how managed devices work without organisations controlling profiles.
Explore real-world needs, activities and sitatuions rather than product features.
Read examples, explainers and thoughtful articles from across the community.
Find more information about what information can be put onto a profile and how you are to handle data.
MIPACE is an information-access and communication platform. Cards, stickers, wristbands and other devices provide access to the profile you control.
One user-controlled profile for the personal, communication, assistance and emergency information you choose to make available.
Learn why MIPACE exists and the principles behind user-controlled information.
Short, specific guides for the things customers actually need to do.
Search practical help, profile guidance, device information and organisation resources.
Browse the complete guide library.
Alongside the emergency contacts on an individual profile, your account can hold up to four shared contacts that any profile you manage can use.
Open guide →Your device is assigned to your account before it is posted. When it arrives, you activate it from My MIPACE Devices.
Open guide →Learn which cancer treatment, oncology contact, alert-card and radioactive treatment details can be added to a MIPACE emergency profile.
Open guide →Your profile can hold as many emergency contacts as you need, each with:
Open guide →What happens when an organisation assigns a MIPACE device to you or your child, from the first email to approving it in Your Devices.
Open guide →Understand what to record from cancer alert cards, treatment lines and ports, radioiodine treatment and radioactive seed implant cards.
Open guide →How to recognise the MIPACE web address, respond to a browser warning and report a suspected security or privacy issue safely.
Open guide →Plan a practical mix of worker-carried MIPACE devices and controlled workplace reference points without duplicating personal profiles.
Open guide →Nothing on your MIPACE profile is visible to anyone by default. Every section , Identity, Communication, Assistance, Medical, Emergency, Neurodiversity/Cognitive, Safety, Other , has its own visibility switch, and every one starts switched off.
Open guide →If you need to stop your MIPACE profile being shown temporarily, you can deactivate your account from your account settings.
Open guide →Additional profiles you've created (for example, a child's profile) can be deleted from your account page.
Open guide →Want your MIPACE account and information permanently removed, rather than deactivated? This is handled as a request to support rather than a self-service button, so we can confirm it's really you and talk through what it means first.
Open guide →Lost, damaged, or simply want an additional device? Order a new one through the shop the same way as your first.
Open guide →New to MIPACE? Here's the quickest path from unboxing your device to it being ready to use.
Open guide →A step-by-step look at how a device moves from an organisation's stock into a real child or person's profile , and back again.
Open guide →Invite, resend or cancel an account-sharing invitation and manage approved co-managers.
Open guide →Every MIPACE organisation is organised into locations and groups, so responsibility can sit with the people who actually manage each part of it.
Open guide →Consistent, person-controlled information for the people you support , across every shift, every member of staff , with an audit trail that helps evidence CQC compliance, without the provider holding sensitive data centrally.
Open guide →Sports clubs, activity groups, and youth organisations can equip every member with a MIPACE device, managed centrally, without taking on anyone's personal medical data.
Open guide →Equip a whole workforce , including contractors who move between sites , with MIPACE devices your organisation provisions and tracks centrally, while each worker keeps full control of their own information.
Open guide →MIPACE Organisation is how a business, school, nursery, care provider, club, or construction company deploys MIPACE across the people they're responsible for , while every individual's information stays exactly where it belongs: with them.
Open guide →Give every child a MIPACE device, without ever holding their medical or personal information on the school's own systems.
Open guide →There's no limit on how many MIPACE devices you can link to a single profile. Many people choose more than one , a wristband for everyday wear, a card for a wallet, a sticker for a bike or piece of equipment.
Open guide →MIPACE Organisation splits responsibility across five levels, so access always matches what someone actually needs to do.
Open guide →Priority keywords are short flags , up to eight of them , that appear right underneath your name at the very top of your public profile, above every section.
Open guide →How to request reactivation when a lost MIPACE device is found before its 30-day removal date.
Open guide →If a MIPACE device is lost, go to your Devices page and select "Report lost" on the device in question.
Open guide →What happens to profile access, the fixed device link and your account during the 30 days after a device is reported lost.
Open guide →Create and manage a separate MIPACE profile for a child, including privacy choices, contacts and connected devices.
Open guide →Once you're logged in, go to My Profile to start building your information.
Open guide →Alongside your profile information, you can offer a finder a downloadable digital contact card , a standard phone contact file they can save straight into their own phone.
Open guide →You can choose one active emergency contact to feature as a prominent "Call Emergency Contact" button, shown right at the top of your public profile alongside your name and priority keywords.
Open guide →If tapping a MIPACE device doesn't open a profile, try the following:
Open guide →News, examples and useful information from MIPACE.
A good coach can lead the activity. MIPACE can help them reach the personal context a parent has chosen to provide.
16 October 2026Read article →Two trusted adults can now use separate sign-ins to manage the same MIPACE profiles and devices.
15 October 2026Read article →MIPACE can help a person communicate chosen needs when stress, shutdown or overload makes speaking difficult.
15 October 2026Read article →A clear explanation of what a MIPACE device contains, temporary viewing links, child-profile safeguards, access records and the limits every user should understand.
15 October 2026Read article →Excitement for them, a little worry for you, and one simple way to help useful information travel with your child.
14 October 2026Read article →A person should not have to repeatedly prove or explain a hidden condition when communication is already difficult.
14 October 2026Read article →Organisations ordering 100 or more MIPACE devices can now request a custom co-branded design, with no separate setup fee.
14 October 2026Read article →MIPACE can provide another simple route to family contact while an older relative continues living life on their terms.
13 October 2026Read article →A simple way to make a chosen contact and support information easier to reach when your child is away from you.
13 October 2026Read article →Search and filter practical examples of where MIPACE could make chosen support information and emergency contacts easier to reach.
12 October 2026Read article →A more detailed explanation of MIPACE profiles, NFC devices, temporary viewing URLs, account controls, organisation sharing and lost-device protection.
12 October 2026Read article →How MIPACE can help parents, coaches and group leaders keep child-centred support information accessible during clubs, trips, sport and activities.
10 October 2026Read article →How MIPACE can support rope access technicians and rescue teams by making worker-chosen emergency and communication information easier to reach.
9 October 2026Read article →How MIPACE can help workplace first aiders reach relevant, worker-chosen information in offices, construction, remote work and offshore settings.
8 October 2026Read article →How worker-controlled MIPACE information can support disabled and neurodivergent colleagues, managers and first responders without replacing reasonable adjustments.
7 October 2026Read article →A practical way to combine worker-carried MIPACE devices with controlled workplace reference points across teams, sites and shifts.
6 October 2026Read article →How a MIPACE Helmet Tag can provide access to rider-chosen identity, contact and assistance information when a motorcyclist cannot explain it themselves.
5 October 2026Read article →A quick, clear guide to MIPACE profiles, devices, taps, child protections, timed access, multiple devices and lost-device controls.
4 October 2026Read article →Why current cancer treatment details, urgent oncology contacts and alert-card instructions can matter when someone needs emergency care.
3 October 2026Read article →A calm explanation of why access to clear, chosen information can help when speech, memory, stress or circumstances make communication difficult.
3 October 2026Read article →From communication and reassurance to everyday assistance, useful information can matter long before a situation becomes an emergency.
2 October 2026Read article →Why a card, sticker, wristband or other access point can serve different situations without creating separate copies of your information.
1 October 2026Read article →A practical way to decide what is genuinely useful, what should be prioritised and what is better kept private.
30 September 2026Read article →A simple pre-trip review for attractions, travel, crowded places and unfamiliar routines.
29 September 2026Read article →How to make a child’s profile useful and respectful by involving them in the decisions wherever possible.
28 September 2026Read article →How concise, parent-controlled information can provide context when a pupil meets supply staff, trip leaders or unfamiliar adults.
27 September 2026Read article →A straightforward review routine for information that may change across home, school, work, health and activities.
26 September 2026Read article →The essential distinction behind organisation-managed MIPACE devices and individually controlled information.
25 September 2026Read article →A plain-English journey from organisational purchase and allocation to approval, use and later management.
24 September 2026Read article →How notifications, account-based approval and helpful reminders make organisation device connections clearer without taking control away from the individual or parent.
23 September 2026Read article →Questions to answer before a school or nursery begins issuing or using organisation-managed devices.
22 September 2026Read article →How clubs can introduce useful information access without confusing it with medical records or replacing normal safety procedures.
21 September 2026Read article →How one current profile can be reached from appropriate devices in different activities and settings.
20 September 2026Read article →Five checks to complete after your device arrives and before you rely on it in everyday use.
19 September 2026Read article →The practical difference between controlling a device and maintaining the profile behind it.
18 September 2026Read article →A practical example of carried, wearable and securely placed MIPACE devices supporting pupils, parents and appropriate school staff.
17 September 2026Read article →A practical model for combining personal devices with securely managed staff access points in schools, sports clubs, care settings and workplaces.
16 September 2026Read article →How immediate link protection, the 30-day recovery period and permanent account removal work together.
15 September 2026Read article →When to request reactivation and when to connect a replacement to the profile you already manage.
14 September 2026Read article →Enter the help code shown on screen or search for what has happened.
Browse all help topics.
Use this help when a MIPACE tap or scan says that the device is not recognised.
Open troubleshooting steps →Use this help when a MIPACE device opens a Not yet activated screen.
Open troubleshooting steps →Use this help when an activation link is incomplete, invalid or no longer available.
Open troubleshooting steps →Use this help when an activation link says the device is already connected.
Open troubleshooting steps →Use this help before activation when the browser is signed in to the wrong MIPACE account.
Open troubleshooting steps →Use this help when activation appeared to finish but the device is not listed in MyMIPACE.
Open troubleshooting steps →Use this help when a tapped or scanned MIPACE product says the device is inactive.
Open troubleshooting steps →Use this help after a MIPACE device has been reported lost and no longer opens its profile.
Open troubleshooting steps →Use this help when a MIPACE product is lost, damaged or no longer safe to use.
Open troubleshooting steps →Use this help when a phone does not react to a MIPACE tap or scan.
Open troubleshooting steps →Use this help when a MIPACE device works but displays a different profile from the one intended.
Open troubleshooting steps →Use this help to move an active device between profiles managed by the same account.
Open troubleshooting steps →Use this help when you recover a MIPACE device during its 30-day lost period.
Open troubleshooting steps →Use this help to understand when a lost MIPACE device will be removed from an account.
Open troubleshooting steps →Use this help when a device cannot show information because its managing account is deactivated.
Open troubleshooting steps →Use this help when a device points to a profile that has been removed or is no longer available.
Open troubleshooting steps →Use this help when a device says its assigned profile is not currently public.
Open troubleshooting steps →Use this help when saved profile information does not appear after tapping the device.
Open troubleshooting steps →Use this help if the same person now has two MIPACE profiles in one account.
Open troubleshooting steps →Use this help before removing a duplicate or unused MIPACE profile.
Open troubleshooting steps →Use this help when MyMIPACE does not retain an edit or displays an error while saving.
Open troubleshooting steps →Use this help when MIPACE temporarily limits repeated requests from a browser or connection.
Open troubleshooting steps →Use this help when the customer MyMIPACE login does not accept the account details.
Open troubleshooting steps →Use this help when you need a new password or the reset message has not arrived.
Open troubleshooting steps →Use this help when registration says an account already exists for the email address.
Open troubleshooting steps →Use this help when a form cannot verify the current session or request.
Open troubleshooting steps →Use this help when a profile opens but contains little or none of the expected information.
Open troubleshooting steps →Use this help when an emergency contact saved in MyMIPACE is not shown on the public profile.
Open troubleshooting steps →Use this help when saved medical, treatment or alert information is absent from the public profile.
Open troubleshooting steps →Use this help when a device assigned to a child profile does not show the intended public information.
Open troubleshooting steps →Use this help when an organisation connection or device request is still waiting for approval.
Open troubleshooting steps →Use this help when an organisation-managed device is connected to the wrong profile or the expected connection is missing.
Open troubleshooting steps →Use this help when an account-sharing invitation says the email already has MIPACE.
Open troubleshooting steps →Use this help when a co-manager invitation is older than 14 days or no longer opens.
Open troubleshooting steps →Use this help when a co-manager cannot invite, remove or deactivate the account.
Open troubleshooting steps →Use this help if a browser warns that a MIPACE page may be unsafe, deceptive or using an invalid connection.
Open troubleshooting steps →A separate knowledge pathway for schools, care providers, clubs, construction and commercial settings.
Provisioning to approval
Provisioning to approval
Education settings
Care and support
Groups and activities
Workplace deployment
Structure and oversight
Who can manage what
For account holders
Common questions