Replace a lost or damaged device
Use this help when a MIPACE product is lost, damaged or no longer safe to use.
Device not recognised
Use this help when a MIPACE tap or scan says that the device is not recognised.
Device not yet activated
Use this help when a MIPACE device opens a Not yet activated screen.
Activation link invalid or expired
Use this help when an activation link is incomplete, invalid or no longer available.
Device already activated
Use this help when an activation link says the device is already connected.
Activate a device to the correct account
Use this help before activation when the browser is signed in to the wrong MIPACE account.
Device not showing in MyMIPACE
Use this help when activation appeared to finish but the device is not listed in MyMIPACE.
Device is inactive
Use this help when a tapped or scanned MIPACE product says the device is inactive.
Adding cancer treatment information to your MIPACE profile
Learn which cancer treatment, oncology contact, alert-card and radioactive treatment details can be added to a MIPACE emergency profile.
Cancer alert cards, lines, ports and radioactive treatment
Understand what to record from cancer alert cards, treatment lines and ports, radioiodine treatment and radioactive seed implant cards.