Profile is not public
Use this help when a device says its assigned profile is not currently public.
Profile changes are not appearing
Use this help when saved profile information does not appear after tapping the device.
Accidentally created two profiles
Use this help if the same person now has two MIPACE profiles in one account.
Delete an extra profile safely
Use this help before removing a duplicate or unused MIPACE profile.
Profile will not save changes
Use this help when MyMIPACE does not retain an edit or displays an error while saving.
Too many requests
Use this help when MIPACE temporarily limits repeated requests from a browser or connection.
Cannot log in to MyMIPACE
Use this help when the customer MyMIPACE login does not accept the account details.
Forgotten password or reset email missing
Use this help when you need a new password or the reset message has not arrived.
Email address already registered
Use this help when registration says an account already exists for the email address.
Device reported lost
Use this help after a MIPACE device has been reported lost and no longer opens its profile.