Phone will not tap or scan the device
Use this help when a phone does not react to a MIPACE tap or scan.
Emergency contact is missing
Use this help when an emergency contact saved in MyMIPACE is not shown on the public profile.
Device opens the wrong profile
Use this help when a MIPACE device works but displays a different profile from the one intended.
Medical information is missing
Use this help when saved medical, treatment or alert information is absent from the public profile.
Assign a device to a different profile
Use this help to move an active device between profiles managed by the same account.
Child profile is not displaying
Use this help when a device assigned to a child profile does not show the intended public information.
MIPACE account is deactivated
Use this help when a device cannot show information because its managing account is deactivated.
Organisation device awaiting approval
Use this help when an organisation connection or device request is still waiting for approval.
Assigned profile is unavailable
Use this help when a device points to a profile that has been removed or is no longer available.
Organisation device or profile connection problem
Use this help when an organisation-managed device is connected to the wrong profile or the expected connection is missing.