Browser security or certificate warning
Use this help if a browser warns that a MIPACE page may be unsafe, deceptive or using an invalid connection.
Existing account cannot be invited
Use this help when an account-sharing invitation says the email already has MIPACE.
Shared-account invitation expired
Use this help when a co-manager invitation is older than 14 days or no longer opens.
Not authorised to change shared-account access
Use this help when a co-manager cannot invite, remove or deactivate the account.
Lost device 30-day removal
Use this help to understand when a lost MIPACE device will be removed from an account.
Found a device that was reported lost
Use this help when you recover a MIPACE device during its 30-day lost period.
Profile changes are not appearing
Use this help when saved profile information does not appear after tapping the device.
Accidentally created two profiles
Use this help if the same person now has two MIPACE profiles in one account.
Delete an extra profile safely
Use this help before removing a duplicate or unused MIPACE profile.
Profile will not save changes
Use this help when MyMIPACE does not retain an edit or displays an error while saving.