Found a device that was reported lost
Use this help when you recover a MIPACE device during its 30-day lost period.
Lost device 30-day removal
Use this help to understand when a lost MIPACE device will be removed from an account.
Phone will not tap or scan the device
Use this help when a phone does not react to a MIPACE tap or scan.
Device opens the wrong profile
Use this help when a MIPACE device works but displays a different profile from the one intended.
Assign a device to a different profile
Use this help to move an active device between profiles managed by the same account.
Device not recognised
Use this help when a MIPACE tap or scan says that the device is not recognised.
Device is inactive
Use this help when a tapped or scanned MIPACE product says the device is inactive.
Device reported lost
Use this help after a MIPACE device has been reported lost and no longer opens its profile.
Replace a lost or damaged device
Use this help when a MIPACE product is lost, damaged or no longer safe to use.