Troubleshooting a Tap That Doesn’t Work
If tapping a MIPACE device doesn’t open a profile, try the following:
Reporting a Lost Device
If a MIPACE device is lost, go to your Devices page and select “Report lost” on the device in question.
Getting a Replacement Device
Lost, damaged, or simply want an additional device? Order a new one through the shop the same way as your first.
Adding Emergency Contacts
Your profile can hold as many emergency contacts as you need, each with:
The Immediate Emergency Contact
You can choose one active emergency contact to feature as a prominent “Call Emergency Contact” button, shown right at the top of your public profile alongside your name and priority keywords.
The Downloadable Contact Card
Alongside your profile information, you can offer a finder a downloadable digital contact card , a standard phone contact file they can save straight into their own phone.
What should you put on a public MIPACE profile?
A practical way to decide what is genuinely useful, what should be prioritised and what is better kept private.
Keeping a profile useful as routines and needs change
A straightforward review routine for information that may change across home, school, work, health and activities.
A clearer way to connect organisation devices and personal MIPACE accounts
How notifications, account-based approval and helpful reminders make organisation device connections clearer without taking control away from the individual or parent.
One profile from everyday life to the bike trail
How one current profile can be reached from appropriate devices in different activities and settings.