Reporting a MIPACE device lost protects its link immediately, but it does not remove the customer’s profile or prevent another MIPACE product from using it.
If the original device is found
During the 30-day recovery period, sign in, open MyMIPACE Devices and choose J’ai retrouvé ce dispositif. MIPACE reviews the request and can return the item to its recorded account and profile. Test it after receiving confirmation.
If the item remains missing
Use the replacement button in the lost-device email or visit the MIPACE Store. The replacement can be assigned to the current profile, so contacts, assistance details and chosen public information do not have to be entered again.
One missing device does not stop the profile
Only the item reported lost is blocked. Other active MIPACE devices assigned to the profile continue opening the current information.
After permanent removal
The old item remains retired and returns visitors to the MIPACE website. A replacement becomes the active access point for the existing profile.
For recovery instructions, read Recovering and Reactivating a Lost MIPACE Device.